Crypto.com charged me $400 to return my tokens but didn't return them

Any ideas or help with this would be greatly appreciated. Thanks.

Several months ago when Swipe shut down it's wallet & app, I setup an account at crypto.com & moved all my cryptos over, including SXP (Swipe) tokens that I sent to my crypto.com ETH wallet. I didn't realize crypto.com didn't support SXP (ERC-20 token), so the SXP tokens were stuck there in my ETH wallet & I couldn't access them.

In late August I emailed crypto.com support & asked them to return my SXP tokens & provided them with an ETH address that I have access to. After several emails back & forth I was told that I had to pay a $200 fee & the tokens would be sent to the address they came from, here's the email;

‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐ On Sunday, August 29th, 2021 at 9:11 PM, Avi from Crypto.com [avi@cryptocom.intercom-mail.com](mailto:avi@cryptocom.intercom-mail.com) wrote: Hello, I have just received an update on your case. We will be able to return the SXP deposit back to the address that you`ve sent if from, however a 200 USD fee will apply. Please do let me know if you`d like to proceed. I am looking forward to your response.

I exchanged several more emails with support explaining that I didn't have access to the old address they came from & again provided them my address to send to... so they increased the fee from $200 to $400, here's the email;

‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐On Sat, Sep 4, 2021 at 09:57 AM, "Bo" [bo@cryptocom.intercom-mail.com](mailto:bo@cryptocom.intercom-mail.com) wrote: Thank you for the provided information and apologies for the delayed reply. I am sorry to inform you that currently, we do not support SXP or Swipe, due to which the actual fee for the return would be the equivalent of $400 in the token you have deposited. I have escalated your request to return those funds to a different address and will keep you updated on that. In the meantime, if there is anything additional I can assist you with, I remain at your disposal! Kind Regards,

I reluctantly agreed to the $400 fee & again provided the address for support to send the SXP tokens to;

On Mon, Nov 8, 2021 at 10:10 PM, XXXXXX wrote:

Thank you Idris. I just deposited the $400 USDC into my crypto.com wallet. Per your email below, please withdraw the agreed upon $400 & send my SXP to this address: 0xa51eXXXXXXXXXXXXXXXXXX

crypto.com removed the $400 USDC from my account on 11/10 but did not send my SXP tokens. I've been begging & pleading & have written 74 emails to support over a 4 month period repeatedly requesting the return of my tokens & providing the address I wanted them sent to AND I PAID A $400 fee & I just checked the ETH wallet today to discover they sent my SXP tokens back to the Binance wallet they came from, which I don't have access to...

So now I'm out the SXP tokens + the $400 USDC fee & crypto support is not responding to my emails. Anyone have any ideas? Suggestions?